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Legal
How cancellations, refunds, exchanges, delivery, and customer care are handled for purchases and event bookings made with Kaizen Infotech Solutions.
Last updated: 24 September 2026
Kaizen Infotech Solutions Pvt Ltd will not entertain any cancellation request or retreat request after 48 hours of payment. If cancellation is done within this timeframe, we will refund the entire amount via the same source within 07 to 10 working days. If the customer has paid twice for one transaction, the one transaction amount will be refunded via the same source within 07 to 10 working days. There are certain situations where only partial refunds are granted (if applicable).
Before purchasing event tickets, carefully review your details. Kaizen Infotech Solutions Pvt Ltd will be unable to process exchanges after a ticket has been purchased or for lost, stolen, damaged, or destroyed tickets.
Kaizen Infotech Solutions Pvt Ltd offers multiple delivery options. The options may vary for different events. Currently, the following delivery options are available:
Occasionally, events or seminars are cancelled or postponed. Should this occur, we will attempt to contact you and refund the amount as per the policy of the organizer.
If you need help regarding your order or any other issue, we guarantee a response time of two working days, and you can contact us at accounts@kaizeninfotech.com to reach our customer service department.
If you haven’t received a refund yet, first check your bank account again. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at accounts@kaizeninfotech.com.
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.