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Government
2022
Mumbai, India
MbPT eSeva
Digital citizen and employee services for efficient, transparent port operations.
An integrated platform for citizen grievance redressal, pension management for 28,000 employees, real-time vessel tracking, and pilot management — improving transparency and operational efficiency across Mumbai Port.
kaizeninfotech.com/work/mbpt-eseva
0
Employees Served
Live
Vessel Tracking
0
Unified Platform
0/7
Mobile Access
Client
Mumbai Port Trust
Industry
Government
Year
2022
Where
Mumbai, India
Technologies
ASP.NETSQL ServerREST APIsReal-time TrackingAndroidiOS
Overview
At a Glance
Mumbai Port Trust required a single digital platform to manage citizen grievances, employee pensions, vessel tracking, and pilot operations efficiently while enhancing transparency. Kaizen replaced disconnected manual systems with one unified e-Seva platform serving both citizens and staff.
The Challenge
Understanding the Problem
Mumbai Port Trust operated with manual grievance handling, complex pension administration for tens of thousands of employees, no real-time visibility into vessel movement, and disconnected internal service systems that slowed every transaction.
Our Solution
Building the Answer
We built a unified digital platform: an online grievance redressal system, pension management for 28,000 employees with instant notifications, live vessel-movement tracking, digital pilot management with assignment diaries, and instant in-app payment release for brokers and port staff — all accessible on mobile.
The Result
Measurable Impact
The platform delivered faster grievance resolution, real-time pension access for employees, fully automated pilot operations and payments with fewer errors, and a measurable lift in transparency and accountability across Mumbai Port operations.
Capabilities
What We Built
Grievance Redressal
Citizen complaints are handled through one streamlined system with transparent, trackable resolution.
Employee Pension Support
Pensions for 28,000 employees are managed digitally with instant notifications and self-service access.
Real-Time Vessel Tracking
Live monitoring of vessel movements and port operations for accurate, up-to-the-minute insight.
Pilot Management
Assign pilots, maintain pilot diaries, and track assignments in line with port rules.
Payment Management
Brokers and port staff release payments — including advances — instantly through the app.
Mobile Accessibility
Employees track pensions, receive notifications, and download reports from any device.
Why It Matters
Benefits
Faster grievance resolution and noticeably improved employee services.
Real-time operational insight for port management.
Streamlined financial transactions and pilot assignments.
Greater transparency and accountability for every stakeholder.
The Outcome
Impact
Significant reduction in manual paperwork and processing delays.
Employees access pensions and notifications in real time.
Pilot operations and payments are fully automated, reducing errors.
Improved efficiency and transparency across Mumbai Port operations.
Digital citizen and employee services for efficient, transparent port operations.
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