Refund Policy


We understand that circumstances may change, but please note that cancellation or retreat requests must be made within 48 hours of payment to be eligible for a refund. If cancellation is requested within this timeframe, we will refund the entire amount via the original payment method within 7 to 10 working days. In the event of accidental duplicate payments, we will promptly refund the duplicate transaction amount via the original payment method within the same timeframe.

Please note: There are certain situations where only partial refunds may be granted.


Prior to purchasing event tickets, please ensure that all details are correct. Once a ticket has been purchased, we are unable to process exchanges. Additionally, we cannot replace lost, stolen, damaged, or destroyed tickets.


Kaizen Infotech Solutions Pvt. Ltd offers various delivery options, which may vary depending on the event. Presently, the following delivery methods are available:

Email confirmation: Your booking confirmation will be sent via email.

Cancelled/Postponed Events

In the rare event that an event or seminar is cancelled or postponed, we will make every effort to inform you promptly and initiate refunds according to the organizer’s policy.

Customer Care

For assistance with your order or any other inquiries, our customer care team is here to help. We guarantee a response within two working days. Please reach out to our helpdesk service department at

Late or Missing Refunds

If you haven’t received a refund within the specified timeframe, please first check your bank account. Sometimes, there may be a delay in the processing of refunds by financial institutions. If you’ve confirmed with your bank and still haven’t received your refund, please contact us at for further assistance.

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Kaizen Infotech Solutions Pvt. Ltd
102, Arihant Plaza co-op Housing Society,
Ph-1, Ghodbunder Rd, Owale, Thane West,
Thane, Maharashtra 400615
122, Gala Complex, DDU Marg, Mulund, Mumbai City, Maharashtra, 400080

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